TERMS AND CONDITIONS
First of all, we would like to thank you for trusting 4FLY RJ. Our company specializes in providing air experiences with “doors-off” flights. We ask that you read our terms carefully before contracting our services. Once hired, you are agreeing to our policies. After meeting with Anac and by request of the same, our flights without doors (doors-off) are still allowed, however it is suspended (temporarily) to put any part of the body out of the helicopter. We apologize for the inconvenience, we have already started a new approval and certification process with ANAC. The 4Fly RJ team is committed to resolving this as soon as possible.
1. SAFETY AND CERTIFICATION:
1.1- We work in partnership with an approved operator to provide air taxi services (DS Táxi Aéreo – CNPJ: 36.177.426/0001-62) in accordance with the rules of the National Civil Aviation Agency (ANAC). All pilots are accredited by ANAC and rigorously undergo periodic training; the aircraft are certified for Specialized Air Services (SAE – Aerofotografia), and are regularly submitted to preventive maintenance procedures recommended by the agency and by the manufacturers. 4FLY RJ reserves the right to change aircraft or operator, if necessary, for operational reasons. All documentation is available for consultation.
1.2- To verify the veracity of the aforementioned information, access the RAB (Brazilian Aircraft Registry) website by clicking HERE. Our aircraft is registered PP-LPI. When accessing, look for the name of DS Táxi Aéreo and in the registration category check SAE.
1.3- Our flights are carried out with the safe amount of fuel and a surplus, provided for by the Brazilian Aviation Regulations.
2. THE FLIGHT:
2.1- We offer experiences in helicopter flights with a door.
2.2- We use safety equipment, in addition to the aircraft’s own equipment, providing double security to users.
2.3- We have a pre-established itinerary, but nothing prevents our clients from requesting another itinerary. If it is unanimously approved by the passengers on the flight and by the pilot of the aircraft, the itinerary can be carried out.
2.4- The flight time is from the start of the aircraft to the cut, being subject to air traffic flow conditions, authorizations from air traffic control bodies and weather conditions, as well as the restriction of some overflight area.
2.5- Our values are fixed taking into account the Robinson 44 aircraft, with a capacity of up to 3 passengers. In case of groups with more than 3 members, please advise for allocation on another aircraft.
2.6- Flights may have unknown persons if it has not been purchased exclusively.
2.7- The aircraft has a limitation of up to 125Kg per seat, and cannot exceed 280Kg in the sum of the 3 seats. On the day of the flight, the pilot will allocate passengers to their respective seats according to their aircraft balancing needs.
2.8- We request that passengers arrive at least 30 minutes before departure time so that we can give our safety briefing and equip them.
3. SCHEDULE AND PAYMENT:
3.1- To make an appointment, the customer must access the page of the experience they want or access the “BOOK” tab on the home page of the website, fill in the requested data and send.
3.2- After the above procedure, we will send you a payment link via PayPal. If the customer needs another payment method, he must include it in the “ADDITIONAL INFORMATION” field for our team to evaluate.
3.3- After clearing the payment, we will send you a voucher with all the information relevant to the service purchased.
3.4- The reservation will only be confirmed after sending the vouchers.
3.5- In addition to the voucher, the customer must carry an identification document with a photo on the day of the flight for proof.
3.6- On the day of the flight, in addition to proof, another form must be completed for the company to file.
3.7- We pay in up to 12 interest-free installments via PayPal.
4. PROHIBITIONS:
4.1- We have safety equipment for cellular equipment, therefore, it is forbidden to board with loose objects on the aircraft, which could pose a risk of damaging the aircraft and causing emergency situations.
4.2- We indicate: . Sunglasses . Sunscreen – sensitive skin . Closed shoes or sandals (flip flops are prohibited) . Photographic equipment
4.3- Children under 18 years of age and over 16 years of age may fly by signing the Term of Responsibility by their respective guardian. If one of the parents or legal guardian cannot attend, the participant must provide the Term of Responsibility signed by one of the parents or legal guardian and a photocopy of the valid identification document of the parents or legal guardian. Children under 16 years old and over 12 years old can only fly accompanied by their legal representative.
5. DELAYS AND CANCELLATIONS:
5.1- Our company requests an arrival at least 30 minutes before the departure time in order to avoid inconvenience and delays in the subsequent flights. Delays of more than 10 minutes from the take-off time will be considered a no-show and the amount paid will not be refunded and the flight cannot be rescheduled. The purpose of 4FLY RJ is not to harm our client, therefore, this situation may be reviewed if you do not have a subsequent flight and/or do not have another passenger who has arrived at the right time.
5.2- Cancellations will be refunded 70% of the amount paid if requested up to 72 hours before the flight. Reservation change requests outside the same period are subject to schedule availability.
5.3- We keep our customers informed about weather conditions. If the flight cannot be carried out for these reasons, we will reschedule it if it is in the interest of all passengers on the flight or, in case of refusal, we will refund the full amount without prejudice to the customer.
5.4- 4FLY RJ is not responsible for the conditions of visibility of the tourist points, and should not, therefore, reimburse in case of non-visibility of any of these points.
5.5 – 4FLY RJ keeps customers informed via email and WhatsApp. Please check the boxes for any changes.
6. PROMOTIONS AND PROMOTIONAL CODES:
6.1- Promotional codes or “promocodes” offer discounts on the price of the flight in force and must be used in the specific field on the reservation page. All codes have a determined validity and are not cumulative.
7. THE IMAGE:
7.1- 4FLY RJ holds the right to use the image of all photographic and audiovisual productions reproduced on this website, social networks and printed material, by authorization of their authors. Any reproduction, sharing or commercial use by third parties without prior and express authorization of these images is prohibited and will be subject to penalties in accordance with the Copyright Law (9.610/98).
